FAQ - Emily's Violin & Mandolin Supplies and Tools
Welcome to the FAQ section of Emily's. Here, we aim to address some of the most common questions we receive from our clients. If you have further inquiries, please don't hesitate to contact us.
1. What products do you offer? We specialize in supplying tools, tonewoods, and various supplies for violin and mandolin makers, luthiers, and bow makers. This includes bow blanks, parts, bow hair, and specific materials for constructing and maintaining stringed instruments.
2. Do you sell directly to consumers? As a wholesale company, we primarily supply to businesses and professional craftsmen. We do not sell retail or directly to individual consumers.
3. How do you maintain quality with such a wide range of products? Quality is our priority. We develop personal relationships with our suppliers across China, India, Vietnam, Canada, South America, Europe and the UK. This allows us to closely monitor and maintain the high standards of our products.
4. Can you help source specific materials? Absolutely. We offer sourcing and research services to find specific materials you might need. Whether it's a unique type of wood, a particular grade of materials, or specialized tooling, we can assist you in locating what you need.
5. What shipping options do you provide? All orders are shipped FOB from Boston or New York, unless otherwise indicated. For international orders, we use DHL Express for efficient and reliable international freight.
6. How do you compete with large online marketplaces? Our strategy focuses on building strong, personal relationships with our suppliers and understanding the specific needs of our customers. This approach allows us to offer unique, high-quality products and services that large online marketplaces cannot.
7. Are you able to provide materials for other stringed instruments besides violins and mandolins? Yes, we cater to a variety of stringed instruments. While our primary focus is on violins and mandolins, we also supply materials suitable for other stringed instruments.
8. How can I place an order? Please contact us directly to discuss your needs and place an order. Our team is ready to assist you with product selection and order processing.
9. What is your return policy? We stand behind the quality of our products. If you encounter any issues, please contact us within a specified period after receiving your order to discuss returns or replacements.
10. How can I stay updated on new products and offerings? We recommend subscribing to our newsletter or regularly checking our website. We often update our catalog with new products and materials.
For any further questions or specific inquiries, please contact us directly. At Emily's Violin Company, we're dedicated to supporting your craftsmanship with the best materials and services.
